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Samsung TV Problems and Troubleshoot

If you own a Samsung TV, you will agree with me that just like other electronics or smart TV, Samsung has its own problems. Many people complain about Samsung TV not turning ON and OFF while others complain about Samsung TV color problems, LED display, and many more.

In this post, we will be listing the common problems you will get from our experience with Samsung TV and also show you how to fix them. So without wasting much time, let us see the common Samsung TV problems and their troubleshooting.

  1. Samsung TV Shows Black Screen

Samsung TV black screen

Well, these are urgent issues that need to be addressed. If your Samsung TV is showing a black screen, it means you won’t be able to view or watch movies the way you use to do.  You may encounter this problem when you have a defective connection between a set-top box or when the video device is connected to the TV.

The best and most effective way to fix these issues is to change or replace the cables that connect to the TV. If you don’t have a cable connected to the TV. Then the issues may be a result of a faulty capacitor inside the power supply. The best method to fix this problem is to take it to a repair center.

2. Samsung TV is Flicking When in Use

Samsung is Flicking When in Use

This is another problem with Samsung TV. So if you encounter this problem, that is if your TV is flickering, you should try to do a cold reboot. To do a cold reboot, follow the steps below.

Step 1: On your remote, press and hold down the power button until the TV turns off and on again.

Step 2: Or you can unplug the TV from the power source and wait for 30 seconds and plug it in again.

If after doing a cold reboot and the problem continues, try taking your TV to an authorized maintenance specialist to check the problem.

3. Samsung TV Has No Sound

No sound is another problem you may encounter on Samsung TV. However, this may be as a result of the volume being set to zero or you have muted the TV. To be sure, you have to check and make sure you have not to mute your TV. To do this, just press Mute on and off.

If the problem continues, then check if the Bluetooth headset or speaker is paired to the TV. All you have to do is to turn off your TV Bluetooth or unpair the device. You should also do a cold reboot if the problem continues and try and check if the codec is used for the video.

If you have a Samsung Smart TV, try and stream videos online like on Youtube, or Netflix and see if the sound is coming out. If the sound is still not coming out, then you should take the TV to a repair center it might be that the TV has experienced some component failure. You should also try and connect your TV to an external speaker and see if the issue is fixed.

4. App not Working on Samsung TV

App not Working on Samsung TV

If some of the apps or all the apps on your Samsung TV refuse to open or work, you should try some of the following troubleshooting methods.

Reboot Your TV

Rebooting your TV may be all that you need to make the app start working again on your TV. To reboot your Samsung TV, press and hold the power button until the TV turns off and on again. Or you can just unplug the TV from the power source and wait for 30 seconds and plug it in again.

Update your Apps

If the problem continues, then it’s time to update your TV apps. You can check for App updates using the steps below.

Step 1: Press the Smart Hub button to open the feature.

Step 2: Next, look for App that you’re having trouble with, and then press and hold the ENTER key.

Step 3: You will see a Sub Menu appear, here you can go to Update Apps.

Step 4: Finally, select the app you want to update and click on update.

Update TV Firmware

If the problem continues after following all the methods above, then it’s time to check and update your TV Firmware. To do that, please follow the steps below.

Step 1: Go to Settings and look for Support.

Step 2: Next under the Sub Menu, click on Software Update, then Update Now.

Step 3: Your Samsung TV will then check for updates.

Step 4: If an update is available, your TV will download them. After the download, you can now install them.

NB: Please do not power off your TV or unplug the power button while running the Firmware update. Doing so can make your TV not turn on again.

5. No Apps on Smart Hub

No Apps on Smart Hub

Let’s assume that you open the Smart Hub and you did not see a single app there. Well, it’s part of the problem you will see on Samsung TV and blow is the troubleshooting.

Reset TV to Original Settings

Resetting your TV is like witching back your TV to its default settings. This is a common way to fix this problem.

Step 1: Press the Smart Hub key on the remote control. (on an older TV, press the Home or Menu button).

Step 2: When the Smart Hub loads, press fast forward, 2, 8, 9, and rewind keys.

Step 3: Next, choose another location in the Setup list and then accept the Terms and Conditions.

Step 4: After that, the Smart Hub will update and reset.

Step 5: Now repeat the same thing and then switch back to your location.

Factory Reset Your Samsung TV

If the problem continues, then it’s time to factory reset your TV. To factory reset, Samsung TV, follow the steps below.

Step 1: Go to the Factory Reset functions under the Self-Diagnostics Menu in the Support Settings located at the bottom of your TV.

Step 2: Next, you will be asked to enter your security PIN, just enter 0000 which is the default PIN.

Step 3: Now confirm and your Samsung TV will reset.

6. Samsung TV won’t Connect to Wifi

Samsung TV wont connect to wifi

Another problem that many people have with the Samsung TV is the Wifi issues. If your Samsung TV is not connecting to a wifi network, then you should try and check if other devices can connect to the same wifi network before any troubleshooting. You can try connecting the wifi on your phone or another device entirely.

If other devices can connect to the same wifi, then you should disconnect one of the devices you are not using and try connecting your TV again. Another way to fix this problem is to reboot your TV. Rebooting your Samsung TV may be all that you need to fix the Wifi problem.

If after rebooting your TV and it still refuses to connect. You should try and check if there is a firmware update and download it.

7. Samsung TV Turning On and Off repeatedly

This is one of the biggest problems that many people complain about on Samsung TV. Yes, some make this complaint that their Samsung TV keeps turning Off and ON every 5 seconds. This can be very annoying especially when you are watching an exciting program on you TV.

If you have this kind of Samsung TV power cycling issue, below is how to fix them. Just follow some of the troubleshooting methods here in this article.

Unplug your TV For 30 Seconds

This is some kind of reboot. Yes, unplug your TV from the wall outlet and then leave it for 30 seconds, and then plugging it again can fix the power cycling issues.

Check the Power Cord

You should check and make sure that the power cord is not in any way damaged. If it’s anyway damage, then you should get a replacement. The good news is that you can easily get this replacement from

Check your TV Settings

There is an Eco solution built-in on your TV that turns the TV off to save power when there’s no input for a long time. To turn this setting Off, go to Settings -> General -> Eco Solution -> Auto Power Off -> Select Off.

Check Sleep Timer Settings

The sleep timer turns the TV off after a preset period of time. To turn this setting Off, go to Settings -> General -> System Manager -> Time -> Sleep Timer -> Select Off

Update Software

If you are using a Samsung Smart TV, then try and check if there is a software update. Although this is another risk on its own because if your TV turns off during the update, it could damage it. And it takes like 30 minutes for you to update your TV and this depends on your network.

Disable Power On on Mobile

You should know that power on” signals are sent through the wireless network,  and this may trigger a function that can turn On or Off your TV. To disable this function, you have to go to your device Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

8. Samsung TV color problems

Color problem is another issue that you can face on your Samsung TV. Well without wasting much time, you should try below troubleshooting methods.

Make sure that the cables are tightly connected and you should also try and reboot your TV. You can unplug the TV from the wall socket and plug it in again. You should also adjust the picture quality as well. Go to “Picture” settings and adjust the color hue and also adjust the “Color Temperature” to emphasize the cool or warm colors.


These are some of the common problems that many Samsung TV users face on their TV. As you can see, we have provided a solution to this problem and we hope it helps to fix the problem you are having with your Samsung TV. If you still face any issues, please use the comment box to let us know and we will be glad to help.

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James T.

James, a distinguished alumnus of MIT, where he specialized in Computer Science and Communications Technology, has an impressive academic foundation that underpins his expertise. With over a decade in the industry, he deciphers complex technology into easy how-tos. Known for his keen insights, James is dedicated to helping readers navigate the rapidly evolving digital landscape.

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