iPhone 11 cannot receive phone calls but can make calls after Update: Here’s how to fix it

If you have gotten yourself the new iPhone 11 but shocked because the new iPhone can not receive a phone call but can make calls after an update, chances are that your new iPhone is experiencing some bugs after the new update.

This can be resolved with the right tricks. Below we will be working you the process step by step on how to fix Apple iPhone 11 that can not receive calls but can make calls.

iPhone 11 cant receive calls

Why is my Phone iPhone 11 not able to receive calls but can make calls

Well, you should know that the incoming device calls problem is mostly from network connectivity. This is an issue that can be fixed easily. However, other factors that can contribute to this are account-related issues such as invalid settings, random system errors and post-update bugs.

In some worst-case scenarios, it could be that the SIM card on the inside is damaged or some hardware components. Below are some of the resolutions to fix the iPhone 11 not able to receive calls but can make phone calls.

Method 1: Restart your iPhone 11

Some of these issues could result from an update. In a situation like this, the best thing to do is to restart the device which can also be referred to as a soft reset. Below is how to do that.

Step 1: Press and hold both the Side button and Volume Up button for a few seconds.
Step 2: Then release both buttons when the Slide to Power off bar appears.
Step 3: Now swipe or drag the bar to turn your device off.
Step 4: Finally, after about 30 seconds, press and hold the Side button and then release it when the Apple logo appears.

You should allow your iPhone to reboot and let the cellular network re-establish. After that, you should try calling your device using another mobile phone to see how it goes. If the problem continues, you should move the second method.

Method 2: Turn off Bluetooth, Do Not Disturb, Call Forwarding features OFF

You should know that the Bluetooth, Do Not Disturb and Call Forwarding can hinder incoming calls on your iPhone. So you must keep these three features in check.

When enabled, the Bluetooth can route incoming call alerts to a Bluetooth-enabled accessory that’s currently paired with your iPhone such as Airpod or Bluetooth earpiece.

With that, you won’t be able to hear your iPhone ringing for incoming calls. Here is what to do, turn off your Bluetooth.

Step 1: From your iPhone home screen, tap Settings.
Step 2: Then scroll tap Settings.
Step 3: now toggle the Bluetooth switch to turn the feature OFF.

The second feature that can stop your iPhone from incoming calls is the Do Not Disturb or DND feature. When enabled, calls from certain contact will stop coming in or blocked from reaching you. To stop this, you need to disable the Do Not Disturb feature on your iPhone 11 with these steps below.

Step 1: From your iPhone home screen, tap the Settings app.
Step 2: Then select Do Not Disturb.
Step 3: Now toggle the Do Not Disturb switch to turn the feature OFF.

The last from this feature is the Call Forwarding. You should consider turning it off on your device. When this feature is enabled on your device, your calls will be routed or forwarded to the number you’ve specified. Hence your phone won’t be receiving the call but rather the device using the number. Below is how to disable call forwarding on your iPhone.

Step 1: From your iPhone home screen, tap Settings.
Step 2: Then tap Phone.
Step 3: Now tap the Call Forwarding switch to turn the feature OFF.

After disabling these features, open your phone and placed a call using another device and check if your iPhone is ready to receive calls.

Method 3: Toggle Airplane Mode on and off to fix your iPhone 11 that cannot receive phone calls

Step 1: From your iPhone home screen, tap Settings.
Step 2: Then scroll down and tap on Airplane Mode.
Step 3: Toggle the Airplane Mode switch to turn it ON. This will disable your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth
Step 4: While this mode is on, reboot your iPhone to clear the network cache.
Step 5: After the reboot, go to Settings-> Airplane Mode menu.
Step 6: Then toggle the Airplane Mode switch to turn it OFF.

Wait for your iPhone to re-establish the network signal and then retry to see if your phone can now receive calls.

Method 4: Install carrier updates available.

This type of update is not your device update. It’s a separate update by your carrier provider for the Network system. Any update contains dedicated network patches to address some of these call related issues. Here’s is how to update your carrier on your iPhone.

Step 1: From your iPhone home screen, tap Settings.
Step 2: Select General
Step 3: Then tap About

Here, if an update is available, you will see an option to update it. To check the version of your carrier update on your iPhone, go to Settings-> General-> About menu then scroll down to the Carrier section.

Method 5: Reset network settings on your iPhone

Step 1: From your iPhone home screen, tap on Settings.
Step 2: Then select the General.
Step 3: Scroll down and tap on Reset.
Step 4: Now tap on the Reset network settings from the option.
Step 5: Enter your passcode if prompted.
Step 6: Finally, tap on Reset network settings again to confirm the action.

This will then Reset your iPhone automatically and restore it to the default settings.

Method 6: Erase your iPhone and restore its factory default settings.

This is the last resort. Restoring your iPhone to factory settings in most cases use to fix some system bugs and other errors. So at this point, you need to restore your iPhone to see how it goes.

The process is a little bit techy and before you proceed, make sure you have the complete backup of your files and data to iCloud or iTunes. After the backup, follow the steps below to restore your iPhone 11.

Step 1: From your iPhone home screen, tap on Settings.
Step 2: Select General.
Step 3: Scroll down Settings.
Step 4: Now select the option to Erase all content and settings. Note: this will erase everything on your iPhone including all saved data on the internal memory.
Step 5: Enter device passcode if prompted to continue.
Step 6: Finally, tap on the option to confirm that you want to erase your iPhone.

After the reset is complete, everything on your device will be back to its factory defaults. This means, you will have to set-up your iPhone again and customized it the way you want.

Can’t receive calls from a particular number on your iPhone 11?

You need to check, who knows, the number might have been blocked on your device. To check for the blocked number on your iPhone, go to Settings-> Phone-> Blocked Contacts menu. Now search for the number on your blocked contact and if it shows up, remove it from the block list to start receiving calls from the contact.

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