Connecting your iPhone to WiFi can sometimes make it seem like you’re connected but then the Internet won’t work. Luckily, there are ways to resolve this issue if it pops up on your iPhone. Here are the most common fixes for iPhone 14, iPhone 13, iPhone 12, iPhone 11, and iPhone XS, iPhone SE.
Reset Your Network Settings
If you are connected to Wi-Fi and still not able to access the internet, try resetting your network settings. To do this, go into Settings and then click on General. From there you will be taken to a screen that displays different settings that can be adjusted.
Scroll down until you see Reset Network Settings and tap the button next to it. After confirming that you want to reset your network settings, the phone will automatically reboot. When the phone is back up again, open Settings again and confirm that Wi-Fi is enabled by checking if a green dot appears in front of the word Wi-Fi.
You should also notice that when you select Mobile Data from the top menu, a red warning sign has appeared at the top left corner of the screen indicating insufficient data. The icon for Airplane Mode should also appear at the bottom right corner of your screen.
If these steps did not fix the problem, we recommend reading other articles and forums about how to fix this issue. Remember, if you are experiencing difficulties with your Wi-Fi connection, check out our tips for how to fix an iPhone connected to Wi-Fi but no internet.
Reset Your Router and Modem
- Reset your modem and router by unplugging them from the power outlet, waiting 30 seconds, and plugging them back in.
- If resetting your router and modem doesn’t work, restart your computer and phone.
- If these steps don’t work either, disconnect from the WiFi network on your phone (by turning off the hotspot or putting it in airplane mode) for a few minutes.
- Once you’re disconnected from WiFi, turn your hotspot back on.
- If this still doesn’t fix the problem, go to Settings > General > Software Update > tap Download and Install next to Update. – The update should then install, which can take up to 10 minutes. After installing the software update, try reconnecting to the WiFi network again and see if that fixes the issue.
- One of two things could be happening: there’s a software glitch with your device or something’s wrong with the physical connection between your phone and your WiFi provider’s router/modem. – Your device might need an update to fix the glitch, so connect to WiFi and try downloading a software update (see step 3).
- There might be an obstruction in your home’s Wi-Fi signal range, which means moving around will improve the signal strength. Find a new location near a window for better signal strength, like the living room or basement.
Update Your Modem
If your modem is outdated, this might be the issue. To update, you’ll need to contact your ISP and ask them for their recommendation on a modem that’s compatible with their service. If you’re not sure which one they use, they should have an easy customer service line or chat system that will let you find out right away.
You can also call your ISP directly. Most of them are happy to answer any questions about what hardware is needed for their service. Most ISPs don’t require long-term contracts anymore, so it’s pretty easy to switch if your current provider isn’t giving you what you need. When you do upgrade, just be sure to take your old modem over to the new place so they can install it.
That way everything goes smoothly and quickly. You’ll probably want to swap your router too. Make sure the modem has dual-band (2.4GHz and 5GHz) wireless access points because faster connections mean better performance for all of your connected devices, including smart home gadgets like security cameras and thermostats.
In general, Wi-Fi routers that offer at least 300Mbps throughput in both bands should work well for most households. Look for AC1900 class routers as these have three antennas that provide increased coverage area and stronger signals than traditional routers.
Update your iOS Device
In order to resolve this issue, you will need to update your iOS device. To do this, go into settings and tap on General. From here, select Software Update. If there is an available update, download it and install it. The quickest way to do this is by tapping on the Install Now button. Once installation is complete, restart your device.
If after following these steps, you are still having trouble connecting to the internet on Wi-Fi, make sure that Wi-Fi signal strength is strong enough for a connection or reconnect to Wi-Fi at a new location. For more help in getting online while connected to Wi-Fi, contact your Internet Service Provider.
They should be able to assist you with any issues related to connectivity. Alternatively, you can disconnect from Wi-Fi and try accessing the internet via cellular data. If you cannot access the internet even with cellular data enabled, then call your carrier to troubleshoot the issue.
In many cases, this problem can be fixed just by updating iOS software.
There are a few ways to check if there is an update available for your phone; one way would be going through Settings>General>Software Update, if there is an update waiting for download then follow all prompts needed for installing it.
Enable and Disable Airplane Mode
To disable airplane mode, go to the Control Center and toggle airplane mode off. To re-enable it, toggle it back on. Disconnect your device from Wi-Fi: Disconnect your device from Wi-Fi by going to Settings > Wi-Fi and tapping forgets this network or turning off wireless (iOS) or clicking Turn Off Wi-Fi in the top right corner of the screen (Android).
Restart your router: Unplug the power cord from the router for 10 seconds then plug it back in. Check signal strength: If the signal is strong, continue troubleshooting at #5. If the signal is weak, reset your modem/router: Unplug the power cord from the modem/router for 10 seconds then plug it back in.
Wait a few minutes before reconnecting to see if that solves the problem. If not, call the service provider.
The issue may also be caused by a weak signal if you have previously connected with a strong one.