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Customer Care Email & Phone Numbers
Customer Services Numbers
General Enquiries(Fax): 086 100 4367
Call Centre: 086 000 4367
Emergency number: 080 044 4367
Healthcare Provider: 086 043 6777
Confidential HIV/AIDS: 086 043 6736
Confidential fraud hotline: 080 021 2202
ICT Department: 012 366 4618
Online Customer Services
Official Website: www.gems.gov.za
Customer Support Page: Click here
Twitter Handle: Government Employees Medical Scheme (@GEMS_Number1)
Facebook Page: GEMS (@GEMS1GEMOFASCHEME)
Instagram Handle: Government Employees Medical Scheme (@gems_sa_official)
YouTube Channel: GEMS (@GEMSNumber1)
124 Mercy Avenue,
Menlyn Maine Precinct,
Waterkloof Glen, PRETORIA
The Government Employees Medical Scheme (GEMS) is a South African medical aid scheme that provides healthcare coverage for government employees and their dependents. It was established on 1 January 2005 and is currently one of the largest medical aid schemes in the country, with over 1.8 million members.
GEMS offers six excellent healthcare benefit options, which are; Tanzanite One, Beryl, Ruby, Emerald Value, Emerald, and Onyx. The major goal of GEM is to help public service employees and their families to get the best possible healthcare at the most affordable rate.
Furthermore, GEMS offers a range of healthcare benefits, including hospitalization, specialist consultations, chronic medication, and preventative care. Members can choose from a variety of plans that cater to their individual needs and budgets, with options for both in-hospital and out-of-hospital care.
One of the unique aspects of GEMS is its focus on preventative care and wellness programs. The scheme offers a range of health and wellness initiatives, such as health assessments, screenings, and educational programs, to help members stay healthy and prevent illness.
GEMS is also committed to providing affordable and accessible healthcare to its members. It offers a range of discounts and subsidies for low-income members, as well as support for those with chronic conditions.
Overall, GEMS is a well-established and reputable medical aid scheme that provides comprehensive healthcare coverage for government employees and their families. Its focus on preventative care and wellness programs sets it apart from many other medical aid schemes, and its commitment to affordability and accessibility ensures that its services are accessible to a wide range of South Africans.